This Privacy Policy describes how 10jilli collects, uses, stores, and protects the personal information of players who register and use the 10jilli platform. It is prepared in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. Please read this policy carefully — your use of 10jilli constitutes your acceptance of the practices described herein.
Six core privacy commitments that govern how 10jilli handles every piece of personal information you entrust to us.
All data transmitted between your device and 10jilli is protected by 256-bit SSL encryption. Personal information stored on our systems is secured with access controls, encryption at rest, and regular security audits.
10jilli does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes — full stop. Your data is yours, and it is used only to operate your account and improve your experience.
You have the right to access, correct, and request deletion of your personal data held by 10jilli, subject to legal retention obligations. Contact our support team at any time to exercise these rights.
10jilli collects only the personal data that is reasonably necessary to operate your account, process payments, and comply with regulatory requirements. We do not collect data beyond what serves a legitimate, documented purpose.
Identity verification data collected for KYC purposes is handled with the highest level of care, stored securely, and used solely for age verification, fraud prevention, and compliance with PAGCOR regulations.
In the unlikely event of a personal data breach that is likely to result in serious harm to you, 10jilli will notify affected players and the National Privacy Commission of the Philippines within the timeframes required by RA 10173.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
10jilli acts as the Data Controller for all personal data collected through the 10jilli platform. As Data Controller, 10jilli determines the purposes for which your personal data is processed and is responsible for ensuring that such processing is carried out in compliance with the Data Privacy Act of 2012 and other applicable Philippine laws.
Data Protection Officer: 10jilli has appointed a Data Protection Officer (DPO) in compliance with RA 10173. The DPO is responsible for overseeing data protection strategy and implementation, handling data subject requests, and liaising with the National Privacy Commission. You may contact the 10jilli DPO at [email protected] with the subject line "Data Privacy — DPO Inquiry".
10jilli collects personal data across three primary categories: data you provide voluntarily, data collected automatically through your use of the platform, and data collected from third parties for verification and compliance purposes.
| Category | Data Types | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, mobile number, email address (if provided), username | At account registration |
| KYC Identity Data | Government-issued Philippine ID number and image, selfie photograph, address as shown on ID | Before first withdrawal; upon request |
| Financial Data | GCash mobile number, PayMaya account details, bank account details, transaction history | At deposit or withdrawal |
| Device & Technical Data | IP address, device type and model, browser type and version, operating system, screen resolution | Automatically on platform access |
| Usage Data | Pages visited, features accessed, session duration, click events, login timestamps | Automatically during platform use |
| Gaming Activity Data | Game sessions, bet amounts, outcomes, wagering history, bonus usage, responsible gaming settings | During gameplay; account dashboard actions |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact 10jilli support |
Sensitive Personal Information Note: Government ID data collected for KYC purposes qualifies as Sensitive Personal Information under RA 10173. 10jilli applies heightened security and access controls to this category of data and processes it only for identity verification, age confirmation, and fraud prevention purposes.
10jilli collects personal data through the following means:
10jilli processes your personal data for the following specific, legitimate, and declared purposes:
10jilli does not process your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by applicable law.
Under the Data Privacy Act of 2012, 10jilli processes your personal data on the following legal grounds:
10jilli does not sell your personal data. We do not sell, rent, exchange, or otherwise transfer your personal information to unaffiliated third parties for commercial or marketing purposes.
10jilli may share your personal data with the following categories of recipients, and only to the extent necessary for the stated purpose:
All third-party data processors engaged by 10jilli are required to implement appropriate technical and organizational safeguards for the personal data they process on our behalf and are contractually prohibited from using that data for any purpose beyond their designated service function.
10jilli retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal retention requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AMLA retention requirement |
| KYC identity documents | 5 years from account closure | AMLA / PAGCOR regulatory requirement |
| Transaction records | 5 years from transaction date | AMLA / tax compliance |
| Gaming activity logs | 2 years from session date | Dispute resolution; platform integrity |
| Support communications | 2 years from last contact | Legitimate interest; dispute resolution |
| Marketing consent records | Duration of consent + 3 years | Proof of consent; regulatory record |
When personal data is no longer required, 10jilli will securely delete or anonymize it in accordance with our data destruction procedures.
10jilli uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyze usage patterns. By continuing to use the 10jilli platform after being notified of our cookie practices, you consent to the use of cookies as described in this section.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse or delete cookies. Note that disabling strictly necessary cookies will significantly impair your ability to use the 10jilli platform, as session management depends on them. Disabling analytical or functionality cookies will not prevent you from accessing the platform but may affect your experience.
Mobile Browser Note: For Filipino players using Chrome on Android or Safari on iOS, cookie settings are managed through your browser's privacy menu. Clearing browser data will remove 10jilli session cookies, which means you will need to log in again on your next visit.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10jilli. To exercise any of these rights, contact our Data Protection Officer at [email protected] with a clear description of your request.
Request a copy of the personal data 10jilli holds about you, along with information about how it is being used and shared.
Request correction of inaccurate or incomplete personal data held by 10jilli. You can update most account details directly in your account settings.
Request deletion of personal data that is no longer necessary, subject to legal retention obligations (such as the 5-year AMLA requirement for financial records).
Object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest in specific circumstances.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible, so it can be transferred to another service if you wish.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 10jilli has violated your data privacy rights under RA 10173.
10jilli will respond to verified data subject requests within 15 business days of receipt. Complex requests may require up to 30 business days. We may ask for proof of identity before processing your request to protect your data from unauthorized disclosure.
10jilli implements a comprehensive set of technical and organizational security measures designed to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:
While 10jilli implements industry-standard security measures, no system is completely immune to security risks. You can contribute to the security of your data by maintaining a strong, unique password for your 10jilli account and by enabling OTP-based login where available.
The 10jilli platform is strictly for adults aged 21 years and above. 10jilli does not knowingly collect, process, or retain personal data from individuals under the age of 21. The PAGCOR-mandated minimum age for online casino gaming in the Philippines is 21.
If 10jilli discovers or reasonably suspects that personal data has been submitted by a person under 21 years of age, the associated account will be immediately suspended, the data will be deleted to the extent permitted by applicable legal obligations, and any balance associated with the account will be handled in accordance with 10jilli's account closure procedure for ineligible registrations.
Parents and legal guardians are encouraged to take appropriate measures to prevent individuals under 21 in their households from accessing online gambling platforms, including the use of parental control software and monitoring of minor's access to electronic devices.
Use of the 10jilli platform is restricted to persons who are 21 years of age or older. Mandatory KYC age verification is required before any withdrawal is processed.
Some third-party service providers engaged by 10jilli — including certain payment processors, game content providers, and cloud infrastructure providers — may process your personal data on servers located outside the Philippines.
Where such cross-border transfers occur, 10jilli ensures that appropriate safeguards are in place in compliance with Section 21 of the Data Privacy Act of 2012, including contractual data processing agreements that require receiving parties to apply data protection standards equivalent to those required under Philippine law. 10jilli does not transfer personal data to jurisdictions that lack adequate data protection frameworks without first implementing appropriate contractual safeguards.
10jilli may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via a notification displayed within the platform or via SMS to the mobile number registered to your account, providing at least 7 days' notice before the changes take effect where reasonably practicable.
The date on which this Privacy Policy was most recently revised is displayed at the top of this page. Your continued use of the 10jilli platform following the effective date of any update constitutes your acknowledgment of and agreement to the revised Privacy Policy. If you do not accept the revised terms, you must stop using the platform and contact 10jilli to request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 10jilli, please contact us through the following channels:
If you are not satisfied with 10jilli's response to a privacy complaint, you have the right to escalate the matter directly to the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available on the NPC's official government website.
Your personal data is handled in full compliance with the Philippine Data Privacy Act. 256-bit SSL, no data selling, KYC-secured payouts, and 24/7 support. 21+ only to register.
21+ only · RA 10173 compliant · GCash & PayMaya · PAGCOR regulatory context